Do you also produce materials other than aluminum?
We also produce masts and towers in steel, we are able to build mast structures up to 160 meters and tower structures up to 60 meters. Please contact us at info@alupro.pl for non-standard sizes and solutions.
How to place an order?
If you are placing a small order for a standard product, simply send an email to info@alupro.pl. In response, you will receive information about the price and delivery time. If you accept the terms, we will send you a proforma invoice. Its settlement is tantamount to accepting the order for execution. If you need a set for a specific location, construction project or unusual accessories - contact the sales department by phone to determine availability or the possibility of making changes to the standard product. All orders with deferred payment (for regular customers) or with a value exceeding EUR 10,000 require a written order. We issue an appropriate one-page document - you accept its content and return it signed. This also constitutes acceptance of the order.
How will I receive my order?
We send small items (crowns, handles, single S2 segments) by courier - most often DHL (pallets), larger orders are handled by Shenker, we have our own transport: VW Crafter and Iveco Maxi + 4-meter trailer. We often use freight exchanges on behalf of our clients. We allow and prefer personal pickup. We invite you for coffee. Transport costs are covered by the buyer. Prices require confirmation.
Net catalog prices? Can I count on a discount?
Yes, all prices are net (excluding VAT). Prices are retail prices for small purchases. Volume discounts are possible. Purchasing in bulk allows you to lower your margin because producing a long series of identical products brings economies of scale. We invite dealers and wholesalers to cooperate. Please note, from 2022, all prices on the website require email confirmation due to dynamic changes in market costs.
I didn't find it in the catalog - what now?
We receive many inquiries about unusual solutions, larger/higher than the most popular catalog products. In most cases, we can make or design custom ones for you. Perhaps a similar product is already in our project database (the product catalog shows only part of our output - the one that is purchased most often). Generally speaking, technologically we are able to produce masts up to 160 meters high (aluminium) and towers up to 40 meters in aluminum and 60 meters in steel. On special request, we make steel truss and tubular masts. Please contact us.
How long will I have to wait for my order to be processed?
It depends on the nature of the order and production occupancy. Standard products are shipped within 3-5 business days after payment of the pro-forma invoice. Tailor-made products require confirmation. The plant's current production capacity is 32 meters of standard aluminum mast truss per day (M500 equivalent). Production of high aluminum towers, e.g. T1000-36, takes about 5 weeks from placing the order
Can I count on help with installation?
Yes, our team of installers is at your disposal. Using the AluPro assembly service allows you to combine the transport of the purchased mast with the travel costs of the work team. The valuation of the installation is individual and depends on the roof structure, roof covering, ease of access to the building's structural elements (to which guy ropes can be safely anchored), type of foundation in the case of foundation on the ground, access to the construction site and the amount of space around (possibility or necessity of using crane, alternatively the rotary method in verticalizing the mast)